Please contact our Customer Service team (support@filippoloreti.com) as soon as possible. If your order hasn’t reached the fulfillment stage, it’s possible we may still be able to change or cancel it.
However, we’re often unable to make these changes because we have your order packed and awaiting shipment within 24 hours of being placed.
Important: Once we begin the process of producing your made-to-order items we are no longer able to cancel it, as the order is being pushed directly to our manufacturers. Please note that you are still able to return or exchange your received timepiece at any time, as we are offering 90days returns/exchanges.