Yes, you can exchange your item within 30 days of receiving your order. As with returns, the item you wish to exchange must be in mint condition with all original packaging and components.
You will receive Filippo Loreti store credit, once the product has arrived back at our warehouse and we have assessed its condition (in original packaging with all components and accessories/gifts included). You may exchange it for a product of equal or lesser value; we will refund you the difference for lower-priced items and bill you for the difference for a higher-priced product.
After you receive a confirmation from a customer support representative the exchanging item should be sent to Filippo Loreti within 7 days. Please note that the shipping costs incurred during the delivery of your parcel will not be included in your store credit.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
If you would like to request an exchange for your item, please fill out the form here, so our support team could send you further instructions.