We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item or your order is missing items, please submit the fulfillment error form here, within 7 days from the date received.
After your form is submitted, the responsible representative will get back to you within 24-48 hours. The investigation will continue for 14 working days. If any updates appear, you will be informed personally via email.
The replacement of the order will be shipped to the address provided in the submitted form. The store credit for the order will be provided to the email address that was used for the original order.
Also, please make sure to keep the packaging, shipping labels, and all documents that came with the parcel, otherwise, the investigation will not be processed.