Please carefully examine your package as soon as it arrives. If any of your ordered products have been damaged (whether visible or hidden) during transit, please report the damage to the carrier within 7 days. Transportation damage must also be reported to Filippo Loreti within 7 days of receiving your order. You can do it by submitting the fulfillment error form here.
After your form is submitted, the responsible representative will get back to you within 24-48 hours. The investigation will continue for 14 working days. If any updates appear, you will be informed personally via email.
If the parcel is confirmed as damaged, we will proceed with the store credit of your paid amount for the original order or the replacement of the order.
The replacement of the order will be shipped to the address provided in the submitted form. The store credit for the order will be provided to the email address that was used for the original order.
Also, please make sure to keep the packaging, shipping labels, and all documents that came with the parcel, otherwise, the investigation will not be processed.