After your order is processed and dispatched, you will receive an email with the tracking information. If you have not received an email, please make sure to check your spam folder as well. We strongly recommend checking the tracking information frequently to avoid the parcel being rerouted back to our warehouse.
- If available, please check the alternative tracking numbers which you can find in the carrier’s website. If the tracking information is discontinued for over a week, we recommend following up with your local post/customs office for more details.
- If the tracking ID shows that the parcel is delivered but you haven’t received anything, we strongly recommend to check with other residents of the delivery address and closest neighbours/receptionists.