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  1. Filippo Loreti - FAQ
  2. ORDERING

ORDERING

Order

  • How do I place an order?
  • How do I know if my order went through successfully?
  • How can I check the status of an order?
  • Is it possible to change or cancel my order?
  • I have made a mistake in the shipping address, how do I change it?
  • Can I change my billing address after I have placed an order?

Payments

  • What payment methods can I use?
  • Why didn’t my payment go through?
  • My payment cannot be verified, what should I do?
  • Which currencies can I shop in?
  • I paid in dollars, but the amount taken from my account is different?
  • When will I receive my refund?

Discount & Store Credit

  • Do you have an active discount code?
  • How do I enter a discount code?
  • My discount code does not work. What to do?
  • Is my discount code still active?
  • How can I use my store credit?
Filippo Loreti - FAQ