ORDERING

Order

• How do I place an order?
• How do I know if my order went through successfully?
• How can I check the status of an order?
• Is it possible to change or cancel my order?
• I have made a mistake in the shipping address, how do I change it?
• Can I change my billing address after I have placed an order?

Payments

• What payment methods can I use?
• Why didn’t my payment go through?
• My payment cannot be verified, what should I do?
• Which currencies can I shop in?
• I paid in dollars, but the amount taken from my account is different?
• When will I receive my refund?

Discount & Store Credit

• Do you have an active discount code?
• How do I enter a discount code?
• My discount code does not work. What to do?
• Is my discount code still active?
• How can I use my store credit?